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The costs, delay, and uncertainty of going to court to settle disputes have contributed to the growing popularity of Alternative Dispute Resolution (ADR) worldwide. ADR is generally made up of arbitration and mediation concepts. The concepts refer to an informal process with the objective of helping the disputing parties reach a mutually acceptable and voluntary agreement possibly outside the court system. Because of its significant benefits, some analysts believe that more businesses in the private and public sectors are engaging the arbitration and mediation processes to settle disputes and conflicts.

The key focus of this course is on conflict resolution, reconciliation, and negotiation process that foster peace, agreement, and dispute settlement between two or more parties. In this course, participants will learn the arbitration and mediation techniques of negotiating and resolving disputes. They will learn how to analyze, tackle, and manage conflicts effectively without resulting in too costly and expensive litigation proceedings.

Course Learning Objectives:
The main objectives of the course are to:
Introduce participants to the concepts of arbitration and mediation.
Enhance the understanding of participants of the concepts of arbitration and mediation
Increase the understanding of participants of legal issues involved in arbitration and mediation.
Empower participants to acquire skill techniques in arbitration mediation.
Empower participants to use the newly acquired skills in their organizations

Course Content:
The course is delivered in a workshop setting facilitated by seasoned professional facilitators/lawyers with practical experience. One session will be devoted to site visits to relevant institutions. Participants can expect that most part of the course will entail their active input and participation as to issues treated. Lecturing will be on specific to- the- point issues that will enable participants to gain the practical skills and knowledge noted above. The course has the following key subjects:

  • Overview of the concepts of Arbitration and Mediation
  • Reviewing current issues in arbitration and mediation
  • Theories and life cycles of a conflict
  • The national and international processes in arbitration and mediation
  • The Arbitration process
  • The mediation process
  • The negotiation process
  • The roles of the arbitrator and mediator
  • Techniques of arbitration and mediation
  • Pros and cons of arbitration and mediation processes including required disclosure, confidentiality, conflicts of interest, unauthorized practice of law, etc.
  • The importance of effective communication and listening in conflict resolution process
  • Case studies of conflict resolutions in arbitration and mediation
  • Problem-solving exercises
  • Site visits

Learning Outcome:
By the end of the course, participants should be able to have arbitration and mediation techniques and skills that would assist them in resolving conflicts resolution, the ability to effectively communicate, the impact of culture on making decisions and methods of handling complex and current human resources issues.

Learning Methodology:
This course combines lectures, class discussions and problem solving. Each participant is expected to read and complete the assigned materials. The course is delivered in a workshop setting facilitated by seasoned professional facilitators with practical experience. Active participation is required and key to the success of the workshops. Other methods used in this course include case studies and problem-solving exercises. Assessment of participant’s performance will be measured through effective class participation, group presentation, group project, and class attendance. This course combines presentations, lectures, case studies, class discussions, group presentation, and problem-solving exercises.

Who Should Attend?
This course will be of great benefit to mid-level and senior level individuals or professionals whose jobs are involved in dispute resolution, business settlement, legal counseling, workplace conflict resolution, legal education, law enforcement, legal department of Ministries or government agencies, and any individuals who are interested in the course

Course Duration:
2 weeks

Training Locations and Scheduled Dates
New York, USA:
Washington, DC, USA:
Phoenix, Arizona, USA: Jan 5-16;
London, United Kingdom:
Toronto, Canada:
Lagos, Nigeria;

Course Materials
Course materials include PowerPoint presentation slides, carefully selected reading materials, exercises, case studies, reading references, and a laptop computer.

Course Fees
The course fee is $4,600 for 2 weeks. The course fee covers the following: instruction, course materials, one brand new laptop computer to take home, administration expenses, field trips, cultural programs and miscellaneous program-related expenses.

How to Register
To participate in this course, the applicant must:

  1. Send a completed application form
  2. Have a bachelor’s degree/or have relevant work experience at senior management level
  3. Be nominated by the head of his/her department
  4. Be a senior member of the organization
  5. Demonstrate a devoted interest in the course
  6. Have a proof of English proficiency
  7. Demonstrate proof of financial sponsorship for the course

Hetta International Development Center

295 Madison Avenue, 12th Floor

New York, NY 10017

Ph. 212 379 8348

E-mail: hetta2002@hettaseminars.com


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