This course introduces the participants to conflict management in the workplace. Conflict management in the workplace refers to the various ways people handle conflicts. Conflict occurs at different levels. They can occur on a person- to- person level, between departments within the workplace, in the boardroom, between the union and the management, between the employer and the employees, etc.Conflict within the workplace occurs when two people or more people within workplace disagree because of their needs, wants, goals or values are different. If left unresolved, conflict in the workplace can tear the organization apart, reduce productivity, and result in lawsuits and loss of valuable resources including finance and personnel. The focus of this course is on how to develop strategies for resolving conflict in the workplace. Some strategies have been developed that will help us to recognize conflict and deal with it before it gets out of control.
Course Learning Objectives:
By the end of the course, participants should be able to have some strategies and skills that would assist them in conflict resolution, the ability to effectively communicate, the impact of culture on making decisions and methods of handling complex and current human resources issues.
The course is delivered in a workshop setting facilitated by seasoned professional facilitators with practical experience. One session will be devoted to site visits to relevant institutions. Participants can expect that most part of the course will entail their active input and participation as to issues treated. Lecturing will be on specific to- the- point issues that will enable participants to gain the practical skills and knowledge noted above.
- Current issues in human resources management
- Definition of a conflict and the life cycles of a conflict
- Macro-Lab on attitudes toward conflict
- How to resolve conflicts in the workplace
- Understand the grievance filing and disciplinary procedures in the workplace
- Crisis management and conflict resolution strategies
- Best practices for effective conflict management
- Effective conflict management thinking
- The importance of effective communication and listening in conflict resolution process
- Seven strategies for resolving workplace conflicts
- Clearly define roles and responsibilities
- Maintain nonconfrontational posture in resolving conflicts
- Ability to be flexible, compromise, collaborate, and accommodate
- Case studies of conflict resolutions in the workplace
- Problem-solving exercises
- Site visits
By the end of the course, participants should be able to have some strategies and skills that would assist them in conflict resolution, the ability to effectively communicate, the impact of culture on making decisions and methods of handling complex and current human resource issues.
This course combines lectures, class discussions and problem solving. Each participant is expected to read and complete the assigned materials. The course is delivered in a workshop setting facilitated by seasoned professional facilitators with practical experience. Active participation is required and key to the success of the workshops. Other methods used in this course include case studies and problem-solving exercises. Assessment of student’s performance will be measured through effective class participation, group presentation, group project, and class attendance. This course combines presentations, lectures, class discussions, group presentation, and problem-solving exercises.
Who should attend?
Human resource managers, administrators, managers, disciplinary committee members, lawyers, etc.
1 and 2 weeks
Training Locations and Scheduled Dates
New York, USA:
Washington, DC, USA: Jan 4-15; Mar 4-25; May 2-13; Aug 1-12; Sep 2-13;
Phoenix, Arizona, USA: Jan 4-15; Mar 14-25;
London, United Kingdom: May 16-27
Toronto, Canada: Mar 14-25; May 16-27; Aug 15-16;
Course materials include PowerPoint presentation slides, carefully selected reading materials, exercises, case studies, reading references, and a laptop computer.
The course fee is $3,800 for 1 week – $4,500 for 2 weeks The course fee covers the following: instruction, course materials, one brand new laptop computer to take home, administration expenses, field trips, cultural programs and miscellaneous program-related expenses.
How to Register
To participate in this course, the applicant must:
- Send a completed application form
- Have a bachelor’s degree/or have relevant work experience at senior management level
- Be nominated by the head of his/her department
- Be a senior member of the organization
- Demonstrate a devoted interest in the course
- Have a proof of English proficiency
- Demonstrate proof of financial sponsorship for the course
Hetta International Development Center
295 Madison Avenue, 12th Floor
New York, NY 10017
Ph. 212 379 8348