Background:

Hetta Institute for International Development (HIID) is a USA-based professional educational corporation specializing in human capacity building. The Institute specializes in helping the mid and senior-level executives, particularly those from the developing countries, to upgrade their skills. HIID was founded in 2001 and registered with Arizona Corporation Commission, Phoenix, Arizona, USA.  Hetta Institute for International Development is also registered with the New Jersey Department of the Treasury Division of Revenue and Enterprise Services. HIID also partners with the Center for Executive Training and International Development (CETID), a professional training provider in sustainable development, registered and based in Manhattan, New York City, USA.   Since 2001, HIID has provided short term training courses to hundreds of high-ranking government and corporate officials.

Course Description:

This course introduces the participants to conflict management techniques in the workplace. Conflict management in the workplace refers to the various ways people handle conflicts. Conflict occurs at different levels. They can occur on a person-to-person level, between departments within the workplace, in the board room, between the union and the management, between the employer and the employees, etc. Conflict within the workplace occurs when diverse interests of workers within the workplace disagree because their needs, wants, goals, or values are different. If left unresolved, conflict in the workplace can tear the organization apart, reduce productivity, and result in lawsuits and loss of valuable resources including finance and personnel. The focus of this course is to develop strategies for resolving conflict in the workplace. Some strategies have been developed that will help us to recognize conflict and deal with it before it gets out of control.

Course Learning Objectives:

By the end of the course, participants should be able to have some strategies and skills that would assist them in conflict resolution, the ability to effectively communicate, the impact of culture on making decisions and methods of handling complex and current human resources issues.

Course Content:

The course is delivered in a workshop setting facilitated by seasoned professional facilitators with practical experience. One session will be devoted to site visits to relevant institutions. Participants can expect that most part of the course will entail their active input and participation as to issues treated. Lecturing will be on specific to- the- point issues that will enable participants to gain the practical skills and knowledge noted above.

  • Current issues in human resources management
  • Definition of conflict and the life cycles of a conflict
  • Macro-Lab on attitudes toward conflict
  • How to resolve conflicts in the workplace
  • Understand the grievance filing and disciplinary procedures in the workplace
  • Fundamentals of crisis management and conflict resolution strategies
  • Best practices for effective conflict management
  • Effective conflict management thinking
  • The importance of effective communication and listening in the conflict resolution process
  • Seven strategies of resolving workplace conflicts
  • Clearly define roles and responsibilities
  • Maintain nonconfrontational posture in resolving conflicts
  • Ability to be flexible, compromise, collaborate and accommodate
  • Case studies of conflict resolutions in the workplace
  • Problem-solving exercises
  • Computer training with a brand laptop computer to take home.
  • Site visits

Learning Outcome:

By the end of the course, participants should be able to have some strategies and skills that would assist them in conflict resolution, the ability to effectively communicate, the impact of culture on making decisions and methods of handling complex and current human resource issues.

Learning Methodology:

This course combines lectures, class discussions and problem-solving. Each participant is expected to read and complete the assigned materials. The course is delivered in a workshop setting facilitated by seasoned professional facilitators with practical experience. Active participation is required and key to the success of the workshops. Other methods used in this course include case studies and problem-solving exercises. Assessment of student’s performance will be measured through effective class participation, group presentation, group project, and class attendance. This course combines presentations, lectures, class discussions, group presentation, and problem-solving exercises.

Who should attend?

Human resource managers, administrators, managers, disciplinary committee members, lawyers, etc.

Course Duration:

2 weeks

Training Locations and Scheduled Dates:

Phoenix, Arizona, USA; Jan 14-25; jersey City, New Jersey, USA: Washington DC, USA: Apr 1-12, 2019

Course Materials:

Include PowerPoint presentation slides, carefully selected reading materials, exercises, case studies, reading references, and a laptop computer.

Registration Fees:

The course fee $4750 USD for two weeks. The course fee covers the following: instruction, course materials, one brand new laptop computer to take home, administration expenses, field trips, cultural programs, and miscellaneous program-related expenses.

How to Register:

To participate in this course, the applicant must:
  • 1. Send a completed application form
  • 2. Have a bachelor’s degree/or have relevant work experience at senior management level
  • 3. Be nominated by the head of his/her department
  • 4. Be a senior member of the organization
  • 5. Demonstrate a devoted interest in the course
  • 6. Have proof of English proficiency
  • 7. Demonstrate proof of financial sponsorship for the course